start your journey for free today.

The hardware should suit the user’s role and avoid the “Batman effect” of carrying multiple devices. For example, if portering teams are part of the fire response and already carry two-way radios, tasks should be received on those radios. For other teams, smart devices (iOS or Android) offer greater functionality and flexibility. Ideally, the solution should support two-way radios, smart devices, or a combination of both, allowing the trust to choose what works best operationally.

Most hospital IT departments have a device policy that specifies whether iOS or Android is preferred. This policy should guide your choice to ensure compatibility with existing infrastructure, security standards, and support processes.

The preferred device will depend on the trust’s IT strategy and existing hardware ecosystem. Many trusts standardize on a specific brand or operating system (e.g., iOS for security architecture or Android for cost efficiency). Confirm this with your IT department before procurement.

Understanding current booking workflows is essential. If wards or clinical teams will use the system directly, they may require ward-based devices or shared terminals. Areas like ED and Radiology benefit from touch screens, as they allow quicker task entry for busy clinical teams and enable some data capture to match supply and demand - keeping clinicians by the patient bedside rather than at a workstation.

Many NHS trusts procure devices through approved frameworks to ensure compliance, cost efficiency, and support agreements. However, local hardware suppliers can sometimes provide faster response times and preferential service, which may be beneficial for urgent replacements or support needs. Discuss this option with your IT team to balance compliance and responsiveness.

Most trusts maintain an approved device list for security and compatibility reasons. Aligning with this list ensures smooth integration and avoids delays during procurement.

The preferred OS - iOS or Android - often forms part of the trust’s overall security architecture. Confirm this early to avoid compatibility issues and ensure adherence to cybersecurity policies.

Devices should be capable of updating to the latest firmware and guaranteed by the manufacturer to receive updates for at least 3+ years. This ensures the hardware remains secure, benefits from bug fixes, and complies with evolving cybersecurity requirements.