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Read our latest case study about how Stepping Hill Hospital is improving their patients services by empowering porters. Simply click the link below to download.

Stockport Case Study
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Cuts, Cuts, Cuts! That’s all NHS Trust’s will be seeing and hearing at the moment, and although it’s not ideal, can sometimes lead to a solution of bigger issues through trying to be frugal and having to find new ways of working with a reduced budget – at least that’s the positive spin many are going to have to put on the situation. Clever ways of solving a problem with a smaller pot of money are often sought out by those who are creative in their ways of thinking - thinking outside the box in moments of huge pressure. Sometimes the solution to such problems take time and effort to seek out, other times the answer may not seem that obvious, even when it might be staring you in the face. The Government suggests efficiency savings should be made via the digitisation of diagnostic and frontline services, as this has been shown to reduce cost per admission by up to 13% - improving the efficiency of surgical hubs and developing digital tools to cut time spent by staff on administrative tasks.

This came after the Government announced that the NHS should aim to make £5.5 billion in savings through reduction in waste spending. However, NHS Providers via asking NHS Trust Leaders claims their views on efficiency savings should be focused on better workforce planning (joint highest response alongside ‘Reducing unwarranted clinical variation’, to a poll asking ‘Which specific initiatives offer the best opportunity for large savings at your trust in the next 5 years?’. Which do you think is better for efficiency savings – the Government’s less admin via digitisation route, or NHS Providers’ workforce planning option? The ideal solution would combine both of the above options - sound improved workforce planning, workforce efficiency and increased throughput. Digitised in their ways of working; GV Healthcare. GV Healthcare has allowed those hospitals to use the data provided to track progress, trends, peaks and troughs in demand - meaning they can plan accordingly with their workforce. Admin from the actual task is reduced as is the need for the administrative needs for showcasing results. Some of the improvements seen include a hospital expansion that required no extra staff due to the of data from the digitised system. It saw new wards built, but due to the data available through the system, it allowed management to be better with their workforce management, meaning no extra staff were needed to cover the extra beds. Another hospitals saw improved efficiency within its Imaging Department greater throughput for patient imaging, and for some hospitals where it is install site-wide, saw an increase in throughput over the entire hospital, one showing nearly an extra 10,000 jobs completed per month, all thanks to better planning and efficiency. We’re not saying this is the answer to all your budget saving requirements, but a short-term investment can result in big long-term savings. If you’d like to know more, or be put in touch with one of the hospital’s we work with to hear first-hand how MyPorter has helped them, please contact: or for more information, please visit:

Doctors and nurses quite rightly receive all the plaudits for the amazing work they do within hospitals up and down the country, but on February 24th a live awards ceremony took place to celebrate the unsung heroes of the NHS – the hospital porters.

Taking place in central London, the MyPorter Awards saw six awards presented to the finalists from across the country who made the judges shortlist, having been placed on it during a rigorous process which saw over 100 nominations whittled down by guest judges Emma Brookes, Head of Soft FM Strategy and Operation and Philip Shelley, Senior Operational & Policy Manager Soft FM at NHS England & Improvements.

The broad range of entries showed just why the NHS porters deserve to be honoured and praised, just like the Doctors and Nurses they work with. Nominations such as that for eventual winner of the MyPorter – Porter of The Year award: Matthew Wood at Tunbridge Wells Hospital. A kind and courageous 21-year old who, despite losing both his grandparents over the last 12 months, carried on full-time at university to complete his degree – graduating with a First, while coming home on weekends to work at his local hospital as a porter; of which he does to also to help his mum with her rent. His role throughout the pandemic has seen him constantly working for the hospital even when Covid cases were at their peak; sadly his grandparents also passed away at this time within the same hospital, showing maturity beyond his years and fully deserving of his award.

Another winner at the awards is Keith Bellfield who has worked as a Porter since 1987 and known by his NHS Trust in Sunderland as “a walking encyclopedia of Portering”. Sadly, in recent years’ Keith’s wife passed away and saw him need to take on extra caring responsibilities for their son – unable to remain a full-time porter, Keith, instead of leaving, asked for alternative work which has seen him become a Waste Porter, which he has adapted to like the true professional he is. Keith wins the Dennis Southern Award – For Endeavour, a lifetime achievement award named in the honour of Keith’s fellow North-East native, Dennis, who sadly passed away just two weeks before being nominated for last years’ awards.

John Roe is another who is a true NHS Hero; working with profound physical disabilities - delivering vital (often life-changing) equipment to children. He has the job of collecting the equipment from the families of deceased children and always ensures he takes time to spend with the parents and siblings of these children, regardless of how busy he is. He is a hardworking member of the portering team who delivers meals to poorly children in the respite centre, always greeting everyone with a smile. The Radiology Porter Team at South Tees was nominated after losing their colleague Mark Lowe who sadly passed away due to Covid – not only did the band together to support each other at such a difficult time, they also took it upon themselves to care for Mark’s wife and son. The Portering team at East and North Hertfordshire are another great asset to the NHS, who recently helped their Mortuary & Bereavement Team with a logistical nightmare when the mortuary needed essential cleaning and repairs, which resulted in the porters moving over 300 bodies, many worked unsociable hours to ensure the moves of the bodies were completed swiftly, but with care and dignity – this resulted in them winner the ‘Portering Team of The Year Award’.

There are many stories which have come in through the awards nominations which showcase the humble and loveable nature porters show to patients at a time which can be worrying for them – take Ian Butler at Milton Keynes Endoscopy Unit, known for serenading patients, others make patients smile, laugh or become a shoulder to cry on – creating special bonds with patients and their families in the process. Nigel Close, who has been a porter since 1987 and still to this day stays on when staffing levels are low and thinks nothing to taking on an urgent task, even if his shift is due to finish. Darren Davies at University Hospital Coventry & Warwickshire who is the winner of the ‘Outstanding Contribution to Patient Experience Award’, came across an extremely distressed and aggressive patient who needed an emergency CT Scan – the patient even attempted to harm the nurses dealing with him. Darren, realising how important the scan was for the patient, approached him, talked him down, took him for a walk around the hospital to calm him down further and was able to get him to agree to attend his CT scan – Darren showed true compassion to ensure the patient received the care they urgently needed despite the potential dangers toward himself. Other winners included Mark Turner from CHoICE – Sunderland, who won Leadership of The Year and Kevin Smith – Addenbrookes, who won the Newcomer of The Year.

The Finalists attended a live conference during the day which saw them hear guest speakers talk to them about mental health and wellbeing, team work and portering peers who talked best practice. Guests then dined on a three-course meal before the live awards ceremony celebrated the great work done by these unsung heroes of the NHS.

Simon Corben, Director & Head of Profession at NHS Estates said at the event: “These kind of events are really important – it’s important that we recognise the Estates and Facilities profession and celebrating the great work porters do is a part of that. Porters play an intrinsic part in the whole flow of the hospital – without porters we simply cannot operate”.


MyPorter Award - Porter of The Year Award

Matthew Wood, Maidstone and Tunbridge Wells NHS Trust

Dennis Southern - For Endeavour Award

Keith Bellfield, CHoICE, Sunderland Royal Hospital

Portering Team of The Year Award

East and North Hertfordshire NHS Trust Portering Team

Outstanding Contribution to Patient Experience Award

Darren Davies, University Hospitals Coventry and Warwickshire NHS Trust

Leadership of The Year Award

Mark Turner, CHoICE, Sunderland Royal Hospital

Newcomer of The Year Award

Kevin Smith, Cambridge University Hospitals NHS Foundation Trust Highlights from the MyPorter Awards

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