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    MyPorter software enhancement improves patient flow in Emergency Departments


    Following the Government’s acknowledgment of the need to invest in Emergency Departments and improved patient flow during annual winter pressures coinciding with the COVID-19 pandemic, a £300m capital fund has been introduced, which will be shared amongst 117 Trusts and must be utilised by the end of the year. In light of this, GlobalView Systems has introduced a new ED functionality bespoke to its rapid and reactive nature within its innovative MyPorter porter task management system, specifically designed to help Trusts increase the efficiency of their ED portering during the winter months and beyond.


    MyPorter was developed following extensive consultation with portering teams in over 100 NHS Trusts, and has been designed to meet the particular needs of the porters and managers. The specialist software uses data insight and effective reporting to clearly identify and predict peaks in demand, and enable resource to be planned accordingly. Its latest enhancement has been specifically developed in recognition of the challenges faced by EDs to deliver rapid responses.


    The fast-paced nature of EDs often means that action is prioritised over recording information. Portering tasks can be managed using radio, phone or whiteboards rather than software to save valuable time. However, the resulting inability to track, review and analyse activity makes it difficult to assess patterns in demand, and where and when resources can be best deployed. The MyPorter ED Tool provides a fast track dashboard to enable portering requests to be created within seconds, linking to the MyPorter software to allow for management reporting and trend analysis.


    Tasks are distributed via text message to radio handsets or android devices, which means no patient information can be overheard, enhancing patient dignity and reducing noise in the hospital environment. The system also records paused events, the reason, their duration and location, making it easy to identify and address delays and pinch points. A full audit trail can be accessed if needed, and any service queries easily resolved. MyPorter also features the KPI Settings Report Tool which enables specific Key Performance Indicators to be interrogated and bespoke reports to be produced.


    Matt Wright, CEO at GlobalView Systems said: “Portering is an essential function within hospitals, with many other departments and services reliant on its effective operation. With Emergency Departments under immense pressure to deliver time critical treatments, the efficient movement of patients and equipment is crucial. We developed the ED tool to support Trusts in planning to ensure the right levels of resource are in the right place at the right time. This new feature will be available as a free upgrade to all existing MyPorter users, and included for any new customers. The Government funding requires projects to be operational by 2021, so GlobalView is here to work in partnership with Trusts to secure funds before they are no longer available. Our team can be contacted for advice on how they can maximise this urgent opportunity to increase capacity in Emergency Departments as they face one of the toughest winters known to the NHS.”


    For more information, contact myporter@globalviewsystems.co.uk

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    GlobalView joins the GCloud12 Framework



    Yesterday saw the launch of the UK Government’s Crown Commercial Service (CCS) latest digital marketplace: GCloud12. We are proud to announce that GlobalView have been accepted onto the framework, making the company much more accessible to new business and making it a much easier process for potential clients’ procurement teams moving forwards. GlobalView are listed on the CCS GCloud12 in Lot 2 – Cloud Software with their communication solutions software MyPorter, which is aimed specifically at helping portering teams within the NHS. MyPorter helps to improving efficiency amongst porters throughout their hospitals, and is done by allowing staff to easily allocate the right job to the right porter with important information of the patient to deliver a personal patient service and experience. The software was developed by porter managers for porter managers with discussions having taken place with over 100 different trusts during its build. GlobalView’s Business Development Manager for Healthcare Mark Smith said “We are delighted to be accepted onto this framework which now allows us to support our customers especially the procurement process with a structured and consistent approach to start exciting new partnerships”. More information about MyPorter can be found at: www.myporterlogistics.co.uk and the CCS GCloud12 digital marketplace framework is listed online at: https://www.crowncommercial.gov.uk/agreements/RM1557.12



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    Helping you to prepare now for future demand


    It’s at times like these, in this fast-moving and ever-changing landscape that data insight and real-time oversight are becoming increasingly more important.


    To ensure that we can supply you with the tools you need to prepare for now and future challenges; we have put in place several processes and procedures to help support the implementation of MyPorter healthcare task management software remotely. 


    The steps we have taken include:


    Conferencing

    Remote teams/video conferencing, demonstration, and presentation capabilities for your team from both task portal and device user's perspective.


    Bespoke Demonstration

    Remote fully working demonstration software containing all your locations, users, and fields accessed via a secure password-protected web browser for full functionality access.


    Hardware

    Out the box on-site plug and play unit to test and showcase handheld device interaction and functionality.


    Installation

    Remote installation of the bespoke software onto local servers, with full support for your own IT department.


    Implementation

    Full software implementation, test and sign off; supporting the radio/hardware process of testing, as part of the installation off-site.


    Training and Support

    Remote teams/video training, full electronic user guides and video tutorials. Full remote technical support, ticketed, and trackable.


     

    All aspects of the customer support can now be delivered remotely giving the opportunity to quickly deliver this soft service task management solution.


    Improve the visibility and safeguard the performance of the services you deliver to support patient care as efficiently and effectively as possible. For an initial conversation about how we are already improving portering services in this challenging time please get in touch:


    Email: myporter@globalviewsystems.co.uk

    Tel: 01482 772 536


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    myporter@globalviewsystems.co.uk

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    Please get in touch, we’d love to see how MyPorter could make a positive impact on your hospital.

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    +44 (0)1482 772536 

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